Pennie SantiagoGovernance Director

    Pennie is an experienced professional, with strong leadership skills and business competencies, built over a career focused on blending product design expertise with front-line client leadership, and a strong technology background.

    In her current role as Sr. Director, Finance IT Delivery, Pennie leads an international team of program directors, finance specialists and intake specialists, leveraging both agile and traditional methodologies to deliver on critical Finance Technology enhancements and systems upgrades.

    In over 10 years working with the Royal Bank of Canada, Pennie has worked with a breadth of amazing teams, spanning roles as diverse as working front line, client facing, as a retail Regional Vice President in the Toronto market, to strategic product development in our early digital payments strategy, to the development of a Client Experience Practice in our Technology Infrastructure area.

    Pennie joined RBC in 2008, from the Global Automotive Industry, where she where she spent eight years on a variety of global design projects as a mechanical engineer, designing in engines and alternative fuels vehicles. She holds an MBA from the Schulich School of Business. She also holds both a Bachelor degree in Mechanical Engineering and a second Bachelor degree in Computer Programming.

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